We’re very pleased to be working with Defra on the Future of Farming programme. This programme is deciding how farming policy will change over the next 7 years — critical for food, agriculture and the environment.

To learn more about our transformational work in the public sector, talk to us.

Our work continues with Cabinet Office — experimenting with #machinelearning #naturallanguageprocessing and #datascience to make government information more transparent and understandable.

Imagine a stack of paper 20,000 miles high in the centre of Whitehall. The volume of unstructured information held by government departments is vast, there are currently billions of documents held in “digital heaps” across government.

Working with our friends at Atchai, we were engaged to explore how machine learning and natural language processing technology could be applied to understand the contents of these “digital heaps”, so that policymakers can learn from previous work and KIMs (knowledge and information managers) can meet their legislative obligations.

We’re delighted to be working with UK Home Office on their Product Playbook.

The playbook will complement the GDS service manual by defining how new Home Office product teams will work and will act as a reference for already established teams to follow, supporting them to become product-centric.

Get in touch if you want to learn more.

This Sunday at 10.30am, Create | Change is featured on Sky TV Business. Watch @dariuspocha and @markdalgarno talk about working with government to innovate public services and do user-centred digital transformation. It’s more fun than the Andrew Marr Show.


#digitaltransformation #government

This post first appeared on the One Team Gov blog.

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Alex wrote recently in How to make friends and winfluence people about some common ways to screw-up an organisational transformation.

These include:

  • Treating your service delivery teams as somehow more special than others in your organisation
  • Making transformation a thing that is done to people rather than with them
  • Failing…

Occasionally my work makes me look in the mirror. It’s not always comfortable viewing.

Designers of public services are used to using Pareto logic: you seek the 80% of benefit by actively letting the edge cases slide, even if the edge cases are actually pretty big. On many services it’s…

Go to a show&tell where a team is presenting user research insights.

Read this Government Digital Service (GDS) blog post explaining what Accessibility means.

Read this GDS Service Manual page about Assisted Digital.

Visit delivery teams and see what user research they are putting up on their team walls; talk…


We help product & policy teams tackle complex problems through user centred design, data and technology.

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